Privacy Policy

Last updated: 23 July 2026

1. Introduction

Welcome to Tumble ("we", "us", "our"). We provide express laundry and laundry collection services, including collecting laundry from gyms and individual clients, processing the laundry according to the services selected, and returning the cleaned laundry to the relevant customer.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, tumble.ie, contact us, book or use our laundry services, or otherwise interact with us.

We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.

For the purposes of data protection law, Tumble is the data controller responsible for your personal data.

2. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

Ballineen Developments t/a Tumble
7 Sarsfield Street
Limerick
V94 TN88
Ireland

Phone: 085 216 7051
Email: conor@tumble.ie

3. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

Information you provide to us

This may include:

Your name;
Email address;
Telephone number;
Laundry collection and delivery address;
Billing information;
Payment information;
Details of the laundry services you select;
Special laundry instructions or preferences;
Information you provide when contacting us;
Information submitted through forms on our website;
Any other information you voluntarily provide to us.

Where customers use our services through a gym or another partner organisation, we may also receive relevant information from that organisation where necessary to provide the laundry service.

Payment information

Payments for our services may be processed using Stripe. Payment information may be collected and processed by Stripe in accordance with its own privacy policy and terms.

We do not intend to store full payment card details on our own systems. Payment processing is handled through Stripe's secure payment infrastructure.

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage our laundry collection and delivery services;
To collect laundry from customers, gyms, or other collection points;
To process, clean, and return laundry according to the services selected;
To communicate with you about your bookings, orders, collections, deliveries, and services;
To process payments and manage billing;
To respond to enquiries and customer service requests;
To manage our relationship with customers and business partners;
To maintain records of transactions and services provided;
To protect our website and services against spam, abuse, fraud, and other security threats;
To operate, maintain, and improve our website and services;
To understand how visitors use our website and improve its functionality and user experience;
To comply with legal and regulatory obligations;
To establish, exercise, or defend legal claims where necessary.

We will only use your personal data where we have a lawful basis to do so under applicable data protection law.

5. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on one or more of the following legal bases:

Performance of a contract

We may process your personal data where it is necessary to provide the laundry services you have requested or to take steps at your request before entering into a contract.

For example, we may need your name, contact details, address, and service information to arrange collection and delivery.

Legal obligations

We may process personal data where necessary to comply with legal obligations, including accounting, tax, and other regulatory requirements.

Legitimate interests

We may process personal data where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include managing and improving our services, maintaining website security, preventing fraud and abuse, and communicating with customers about services they have requested.

Consent

Where required by law, we will rely on your consent to process personal data for specific purposes. Where processing is based on consent, you may withdraw your consent at any time.

6. Website Forms – Gravity Forms

Our website uses Gravity Forms to collect information submitted through online forms.

When you submit information through a form, we may collect and process the information you provide, such as your name, contact details, address, service requirements, and other information relevant to your enquiry or booking.

We use this information to respond to enquiries, arrange services, manage bookings, and provide our laundry services.

Information submitted through our forms will be handled securely and will only be accessed by authorised persons who need it for legitimate business purposes.

7. hCaptcha

Our website uses hCaptcha to help protect our online forms and website from spam, automated submissions, and malicious activity.

hCaptcha may collect certain technical information about your device and interaction with the website for the purpose of determining whether a request is being made by a human user rather than an automated system.

The use of hCaptcha is subject to hCaptcha's own privacy practices and policies.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve our website and services.

Google Analytics may collect information such as:

Information about how you use our website;
Pages you visit;
Approximate location information;
Device and browser information;
Technical information about your visit;
Information about how you arrived at our website.

Where required by applicable law, we will seek your consent before placing non-essential analytics cookies or using similar tracking technologies.

You can manage your cookie preferences through our website's cookie controls, where available.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files that may be placed on your device when you visit a website. They can be used for essential website functionality, security, analytics, and other purposes.

We may use:

Essential cookies required for the operation and security of our website;
Analytics cookies, including those associated with Google Analytics, to understand website usage and improve our services;
Other cookies or technologies that may be required by third-party services integrated into our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can control or disable cookies through your browser settings and, where available, through our website's cookie consent controls.

10. Payment Processing – Stripe

We use Stripe to process payments for our services.

When you make a payment, your payment information may be transmitted directly to Stripe or processed by Stripe on our behalf. Stripe may collect and process personal and payment information in accordance with its own privacy policy and applicable data protection requirements.

We do not intend to store your full payment card details on our own systems.

You should review Stripe's privacy information for further details about how Stripe processes personal data.

11. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Customer data and payment-related information are stored and processed using secure systems and services. Access to personal data is limited to authorised individuals and service providers who require access for legitimate business purposes.

Payment processing is handled through Stripe's payment infrastructure, and we do not intend to store full payment card details ourselves.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Sharing Your Personal Data

We may share personal data with trusted third-party service providers where necessary to operate our business and provide our services.

These may include providers involved in:

Payment processing, including Stripe;
Website hosting and technical infrastructure;
Website forms, including Gravity Forms;
Website security and spam prevention, including hCaptcha;
Website analytics, including Google Analytics;
IT, software, and business administration services;
Professional advisers, where necessary;
Legal, regulatory, or law enforcement authorities where we are legally required to do so.

We do not sell your personal data to third parties.

Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

13. International Transfers

Some of our third-party service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include relying on an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism where required.

14. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.

The length of time we retain personal data will depend on the type of information and the reason for which we hold it.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Your Data Protection Rights

Under applicable data protection law, you may have rights in relation to your personal data, including:

The right to access your personal data;
The right to rectification of inaccurate or incomplete personal data;
The right to erasure of your personal data in certain circumstances;
The right to restrict processing in certain circumstances;
The right to object to certain processing activities;
The right to data portability in certain circumstances;
The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided in Section 2 of this Privacy Policy.

We may need to verify your identity before responding to a request.

16. Marketing Communications

If we send you marketing communications, we will do so in accordance with applicable data protection and electronic communications laws.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

17. Children's Privacy

Our services and website are not specifically directed at children.

We do not knowingly collect personal data from children where such collection is not permitted by applicable law.

If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate steps.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

19. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe that your personal data has been processed in violation of applicable data protection law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

21. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: